Terms of service

Terms of Service

Effective Date: June 30, 2026

Welcome to Oud Al Abraj. These Terms of Service ("Terms") govern your access to and use of our website, products, and services available at www.oud-al-abraj.shop. By accessing our website, creating an account, placing an order, or purchasing any product, you acknowledge that you have read, understood, and agree to be legally bound by these Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies published on our website.

If you do not agree with any part of these Terms, you should discontinue using our website immediately.

1. General Terms

This website is owned and operated by Oud Al Abraj. Throughout these Terms, the words "Company," "we," "our," and "us" refer to Oud Al Abraj, while "you," "your," and "customer" refer to any individual or entity accessing or using our website.

We reserve the right to modify, suspend, discontinue, or update any part of our website, products, services, pricing, or these Terms at any time without prior notice. Continued use of the website after changes are published constitutes your acceptance of the revised Terms.

We may refuse service, terminate accounts, or cancel orders at our sole discretion where necessary to protect our business, customers, or comply with applicable laws.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age, or

  • You are using the website under the supervision and consent of a parent or legal guardian.

  • You have the legal capacity to enter into a binding contract under applicable laws.

  • All information provided by you is accurate, complete, and current.

You agree not to use our website or products for any unlawful, fraudulent, or unauthorized purpose.

3. Products and Services

Oud Al Abraj specializes in premium fragrances, perfumes, attars, and related lifestyle products.

All products displayed on our website are subject to availability. We reserve the right to:

  • Add or discontinue products without notice.

  • Modify product specifications, packaging, pricing, or availability.

  • Limit the quantity of products sold to any customer.

  • Restrict sales to specific geographic locations when necessary.

While we make every effort to ensure that product descriptions, photographs, and specifications are accurate, we cannot guarantee that every detail is completely error-free.

Actual product appearance, bottle design, packaging, or color may vary slightly due to manufacturer updates, photography, lighting conditions, or screen settings.

Fragrance perception is highly subjective. Performance, longevity, projection, and scent experience differ based on individual skin chemistry, weather conditions, storage, and personal preference. Therefore, differences in fragrance experience do not constitute product defects.

4. Pricing and Payments

Unless otherwise stated, all prices displayed on www.oud-al-abraj.shop are quoted in Indian Rupees (INR) and include applicable taxes where required.

We reserve the right to:

  • Update prices at any time without prior notice.

  • Correct pricing or typographical errors.

  • Cancel orders placed using incorrect pricing caused by technical or human error.

Accepted payment methods may include:

  • Credit Cards

  • Debit Cards

  • UPI

  • Net Banking

  • Digital Wallets

  • Cash on Delivery (where available)

By submitting payment information, you confirm that you are authorized to use the selected payment method.

If a payment cannot be successfully authorized or processed, we reserve the right to cancel the order.

5. Orders and Acceptance

Placing an order on our website constitutes an offer to purchase products.

Receipt of an order confirmation email does not constitute acceptance of your order.

A contract of sale is formed only after your order has been accepted and dispatched.

We reserve the right to cancel or refuse any order, including but not limited to situations involving:

  • Suspected fraudulent activity

  • Incorrect pricing

  • Product unavailability

  • Payment verification issues

  • Bulk purchasing for resale

  • Violation of these Terms

If payment has already been collected for a cancelled order, the amount will be refunded using the original payment method.

6. Customer Responsibilities

When placing an order, you agree to provide accurate information, including:

  • Full legal name

  • Shipping address

  • Billing address

  • Mobile number

  • Email address

  • Payment information

We are not responsible for delays, failed deliveries, or additional charges arising from inaccurate or incomplete customer information.

Customers are responsible for ensuring someone is available to receive deliveries at the shipping address provided.

7. Shipping and Delivery

We strive to process and dispatch all orders promptly. Estimated delivery times displayed on our website are provided for convenience only and should not be considered guaranteed delivery dates.

Delivery times may vary due to factors beyond our control, including but not limited to:

  • Courier partner delays

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Government restrictions

  • Remote delivery locations

  • High order volumes

Once an order has been handed over to the courier partner, ownership and the risk of loss transfer to the customer upon successful delivery.

While we work closely with our shipping partners to ensure timely deliveries, Oud Al Abraj is not responsible for delays caused by courier companies or circumstances beyond our reasonable control.

If your order has not arrived within the expected delivery timeframe, please contact our customer support so we can investigate with the courier partner.

8. Returns, Refunds and Cancellations

Our Return & Refund Policy forms an integral part of these Terms of Service.

Due to the personal nature of perfumes, attars, and fragrance products, returns are accepted only under limited circumstances.

Returns or replacements may be approved only when:

  • The product arrives damaged.

  • The wrong product has been delivered.

  • The product packaging is tampered with before opening.

  • An item is missing from your order.

Returns must be requested within 48 hours of delivery by contacting our customer support with your order details and supporting photographs or videos.

Returns will not be accepted for:

  • Personal dislike of fragrance

  • Change of mind

  • Incorrect product selection by the customer

  • Opened or used fragrance products

  • Damage caused after delivery due to customer mishandling

Orders may be cancelled only before dispatch. Once an order has been shipped, cancellation requests cannot be accepted.

Approved refunds will be processed according to the timelines stated in our Return & Refund Policy using the original payment method wherever possible.

9. Intellectual Property Rights

All content available on this website, including but not limited to:

  • Logos

  • Product names

  • Product descriptions

  • Images

  • Videos

  • Graphics

  • Website design

  • Icons

  • Text

  • Layout

  • Software

  • Source code

  • Trademarks

is the exclusive property of Oud Al Abraj or its licensors and is protected under applicable intellectual property laws.

No content from this website may be copied, reproduced, distributed, modified, published, displayed, transmitted, or commercially exploited without our prior written permission.

Unauthorized use of our intellectual property may result in legal action.

References to third-party trademarks or brand names are made solely for identification or descriptive purposes and remain the property of their respective owners.

10. User Conduct

By accessing or using our website, you agree that you will not:

  • Violate any applicable law or regulation.

  • Engage in fraudulent or deceptive activities.

  • Attempt to gain unauthorized access to our systems or servers.

  • Upload viruses, malware, or harmful software.

  • Interfere with the operation or security of the website.

  • Use automated software, bots, crawlers, or scraping tools without authorization.

  • Copy or harvest customer information.

  • Impersonate another individual or business.

  • Post false, defamatory, abusive, obscene, or misleading content.

  • Use the website in any manner that could damage our reputation or business operations.

Violation of these Terms may result in suspension or permanent termination of your access without prior notice.

11. Third-Party Websites and External Links

Our website may contain links to third-party websites, payment providers, courier partners, social media platforms, or other external services for your convenience.

These third-party websites operate independently from Oud Al Abraj.

We do not control, monitor, or endorse the content, security, availability, or privacy practices of any third-party website.

Your interactions with external websites are governed by their own terms and privacy policies. We encourage you to review those policies before providing any personal information or completing any transactions.

Oud Al Abraj shall not be liable for any loss, damage, or dispute arising from your use of third-party websites or services.

12. Disclaimer of Warranties

Our website, products, and services are provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, statutory, or otherwise.

To the fullest extent permitted by law, Oud Al Abraj disclaims all warranties, including but not limited to:

  • Merchantability

  • Fitness for a particular purpose

  • Non-infringement

  • Accuracy

  • Reliability

  • Availability

  • Security

  • Compatibility

We do not guarantee that:

  • The website will always operate without interruption.

  • The website will be error-free.

  • Defects will always be corrected immediately.

  • The website is free from viruses or other harmful components.

  • Product availability will remain uninterrupted.

Fragrance performance—including longevity, projection, and scent profile—varies significantly depending on individual skin chemistry, climate, storage conditions, and personal perception. Such variations are natural characteristics of fragrance products and do not constitute defects or grounds for warranty claims.

13. Limitation of Liability

To the fullest extent permitted under applicable law, Oud Al Abraj, its owners, directors, employees, affiliates, agents, suppliers, and service providers shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to:

  • Your use of or inability to use our website.

  • Any products purchased through our website.

  • Delays or interruptions in service.

  • Errors or inaccuracies in product information.

  • Unauthorized access to or use of your personal information.

  • Technical failures, system outages, or website downtime.

  • Loss of profits, business opportunities, goodwill, or data.

Our total liability for any claim arising from your purchase shall never exceed the amount actually paid by you for the specific product giving rise to the claim.

Nothing in these Terms limits any rights that cannot legally be excluded under applicable law.

14. Indemnification

You agree to indemnify, defend, and hold harmless Oud Al Abraj, its owners, employees, directors, affiliates, partners, and service providers from and against any claims, liabilities, damages, losses, costs, expenses, or legal fees arising from:

  • Your violation of these Terms of Service.

  • Your misuse of our website or services.

  • Your violation of any applicable law or regulation.

  • Your infringement of any intellectual property or other rights of a third party.

  • Any fraudulent or unlawful activity carried out using your account.

This obligation survives the termination of your use of our website.

15. Privacy

Your privacy is important to us.

Our collection, use, storage, and protection of your personal information are governed by our Privacy Policy, which forms an integral part of these Terms of Service.

By using our website, you consent to the collection and processing of your information as described in our Privacy Policy.

If you do not agree with our Privacy Policy, you should discontinue using our website.

16. Force Majeure

Oud Al Abraj shall not be held liable for any delay or failure to perform its obligations where such delay or failure results from events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Floods

  • Fires

  • Earthquakes

  • Epidemics or pandemics

  • Government actions or restrictions

  • War or civil unrest

  • Labour strikes

  • Internet or telecommunications failures

  • Power outages

  • Transportation disruptions

  • Acts of God

During such events, our obligations shall be suspended for the duration of the event without liability.

17. Governing Law and Jurisdiction

These Terms of Service shall be governed by and interpreted in accordance with the laws of India, without regard to conflict of law principles.

Any dispute, claim, or controversy arising from or relating to these Terms, your use of the website, or any purchase made through our website shall be subject to the exclusive jurisdiction of the competent courts located in Ahmedabad, Gujarat, India.

Before initiating legal proceedings, both parties agree to make reasonable efforts to resolve disputes amicably through good-faith discussions.

18. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from these Terms without affecting the validity and enforceability of the remaining provisions.

The remaining sections shall continue in full force and effect.

19. Changes to These Terms

We reserve the right to modify, amend, or replace these Terms of Service at any time without prior notice.

Any revisions become effective immediately upon publication on this website.

Your continued use of our website after changes have been posted constitutes your acceptance of the updated Terms.

We recommend reviewing this page periodically to stay informed of any updates.

20. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us using the details below:

Oud Al Abraj

Website: www.oud-al-abraj.shop

Email: support@oud-al-abraj.shop

Customer Support Hours:

Monday to Saturday

10:00 AM – 6:00 PM (IST)

21. Entire Agreement

These Terms of Service, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies published on our website, constitute the entire agreement between you and Oud Al Abraj regarding your use of the website and purchase of our products.

These Terms supersede all previous communications, agreements, and understandings relating to the subject matter herein.

Acceptance of Terms

By accessing, browsing, registering an account, or placing an order through www.oud-al-abraj.shop, you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service.

If you do not agree to these Terms, please discontinue use of our website immediately.