Privacy policy
Effective Date: June 30, 2026
At Oud Al Abraj, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you visit our website, purchase our products, or interact with our services.
By accessing or using www.oud-al-abraj.shop, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue using our website and services.
1. Who We Are
Oud Al Abraj is an online fragrance and attar brand specializing in premium oud-based perfumes, attars, and related fragrance products.
Our website:
For any questions regarding this Privacy Policy or your personal information, please contact us:
Email: support@oud-al-abraj.shop
Phone: +91 9586452565
2. Information We Collect
We collect information to provide you with a better shopping experience and to fulfill your orders efficiently.
A. Information You Provide Directly
When you interact with our website, you may voluntarily provide:
- Full Name
- Email Address
- Mobile Number
- Shipping Address
- Billing Address
- City, State & PIN Code
- Country
- Account Login Credentials (if you create an account)
- Customer Support Messages
- Product Reviews
- Feedback and Survey Responses
B. Payment Information
For your security, Oud Al Abraj never stores your debit card, credit card, UPI PIN, CVV, or net banking credentials.
Payments are securely processed through trusted third-party payment providers that comply with industry-standard security requirements.
These providers may include:
- Razorpay
- PhonePe
- PayU
- Cashfree
- UPI
- Credit & Debit Card Networks
- Other authorized payment gateways
We only receive payment confirmation necessary to complete your order.
C. Information Collected Automatically
Whenever you browse our website, certain technical information is collected automatically, including:
- IP Address
- Browser Type
- Device Type
- Operating System
- Screen Resolution
- Language Preferences
- Date & Time of Visit
- Pages Viewed
- Products Viewed
- Time Spent on Website
- Referring Website
- Clickstream Data
This information helps us improve website performance and user experience.
D. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Remember your shopping cart
- Keep you logged in
- Save browsing preferences
- Improve website performance
- Understand customer behaviour
- Measure advertising performance
- Deliver personalized advertisements
More information about cookies is provided in Section 8 of this Privacy Policy.
E. Information from Third Parties
We may receive limited information from trusted partners such as:
- Payment Gateway Providers
- Courier Companies
- Google Analytics
- Google Ads
- Meta (Facebook & Instagram)
- WhatsApp Business
- SMS Service Providers
These partners only provide information necessary to complete services or improve customer experience.
3. How We Use Your Information
We use your information only for legitimate business purposes.
These include:
Order Processing
- Processing your purchase
- Confirming your order
- Generating invoices
- Shipping products
- Providing delivery updates
Customer Support
We use your information to:
- Respond to questions
- Resolve complaints
- Process returns and refunds
- Verify orders
- Provide after-sales support
Website Improvement
Your browsing data helps us:
- Improve navigation
- Optimize loading speed
- Fix website errors
- Enhance shopping experience
- Improve product pages
Marketing Communications
With your consent, we may send:
- New product launches
- Exclusive offers
- Discount coupons
- Festival promotions
- Restock notifications
- Educational fragrance content
You may unsubscribe at any time by clicking the unsubscribe link or contacting us directly.
Fraud Prevention
Your information helps us:
- Detect suspicious transactions
- Prevent payment fraud
- Prevent identity theft
- Reduce fake orders
- Protect customers and our business
Legal Compliance
We may process your information where required to:
- Comply with applicable Indian laws
- Respond to lawful government requests
- Maintain accounting records
- Prevent illegal activities
4. Legal Basis for Processing
Where applicable, we process your personal information based on:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Protection against fraud
- Legitimate business interests
5. Information We Do Not Sell
Your privacy is important to us.
Oud Al Abraj does NOT:
- Sell your personal information
- Rent customer databases
- Trade customer information
- Share customer data for unrelated marketing purposes
Your information is only shared where necessary to operate our business and fulfill your orders.
6. Sharing Your Information
We only share personal information with trusted service providers when necessary.
Courier & Logistics Partners
To deliver your order, we may share:
- Name
- Delivery Address
- Phone Number
with logistics providers such as:
- Delhivery
- Blue Dart
- DTDC
- XpressBees
- India Post
- Other authorized courier partners
They may use this information only for delivering your order.
Payment Providers
Your payment information is securely processed by certified payment gateways.
We do not have access to your complete payment credentials.
Technology Providers
Our website may use trusted third-party platforms for services such as:
- Website hosting
- Order management
- Analytics
- Email delivery
- Customer support
- Marketing automation
These providers only receive information necessary to perform their services.
Legal Authorities
We may disclose information if required by:
- Courts
- Government agencies
- Regulatory authorities
- Law enforcement
or where necessary to protect our legal rights, customers, or business.
Business Transfers
If Oud Al Abraj undergoes:
- Merger
- Acquisition
- Business restructuring
- Sale of assets
customer information may be transferred as part of that transaction.
Any successor business will remain bound by this Privacy Policy unless otherwise notified.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including processing orders, providing customer support, complying with legal obligations, resolving disputes, and enforcing our agreements.
Generally, we retain information for:
- Order and transaction records as required under applicable tax and accounting laws.
- Customer support communications for service improvement and dispute resolution.
- Marketing preferences until you unsubscribe or withdraw your consent.
When your personal information is no longer required, we securely delete, anonymize, or destroy it using appropriate security measures.
8. Cookies Policy
Our website uses cookies and similar tracking technologies to improve your browsing experience and enhance website functionality.
Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly.
They help with:
- Shopping cart functionality
- Secure checkout
- User login sessions
- Website security
- Payment processing
These cookies cannot be disabled as they are essential for the operation of our website.
Performance & Analytics Cookies
These cookies help us understand how visitors interact with our website.
They collect information such as:
- Most visited pages
- Time spent on pages
- Website performance
- Error reports
- Visitor behaviour
This information helps us improve our website and customer experience.
Functional Cookies
These cookies remember your preferences, including:
- Language selection
- Region
- Recently viewed products
- Shopping preferences
This allows us to provide a more personalized browsing experience.
Advertising & Marketing Cookies
These cookies help us deliver advertisements that are more relevant to your interests.
They may be used to:
- Show personalized ads
- Measure advertising performance
- Build remarketing audiences
- Prevent repetitive advertisements
These cookies may be placed by trusted advertising partners such as Google and Meta.
Managing Cookies
You can control or disable cookies at any time through your browser settings.
Please note that disabling certain cookies may affect website functionality, including:
- Shopping cart
- Checkout process
- Saved preferences
- Account login
9. Google & Meta Advertising
We use advertising platforms to help us reach customers who may be interested in our products.
These include:
- Google Ads
- Google Analytics
- Google Display Network
- YouTube Advertising
- Meta Ads (Facebook & Instagram)
These services help us understand website performance, measure marketing effectiveness, and provide personalized advertisements.
Google Analytics
Google Analytics helps us understand:
- Website traffic
- Visitor behaviour
- Device usage
- Popular products
- Conversion rates
The information collected is used only to improve our website and services.
Google Remarketing
We may use Google Remarketing to display advertisements to users who have previously visited our website.
These advertisements may appear across Google's advertising network.
Meta Pixel
Our website may use the Meta Pixel to:
- Measure ad performance
- Track purchases
- Improve advertising campaigns
- Build custom audiences
- Retarget visitors
Personalized Advertising
You can control personalized advertising preferences through your Google and Meta account settings.
Disabling personalized advertising will not stop advertisements entirely but may make them less relevant to your interests.
10. WhatsApp, SMS & Email Communications
If you provide your mobile number or email address while placing an order or subscribing to our communications, you may receive:
Transactional Communications
- Order confirmations
- Payment confirmations
- Shipping updates
- Delivery notifications
- Return and refund updates
- Customer support responses
These messages are essential for completing your order.
Promotional Communications
With your consent, we may send:
- Product launches
- Exclusive discounts
- Festival offers
- Limited-time promotions
- Restock notifications
- Educational fragrance content
You may opt out of promotional communications at any time by:
- Clicking the unsubscribe link in our emails
- Replying "STOP" (where applicable)
- Contacting our support team at support@oud-al-abraj.shop
11. Data Security
Protecting your information is extremely important to us.
We implement appropriate technical and organizational security measures, including:
- SSL (HTTPS) encryption across our website
- Secure payment gateways
- Password-protected systems
- Restricted employee access
- Secure cloud infrastructure
- Firewall protection
- Regular security monitoring
Although we strive to protect your information using commercially acceptable security measures, no method of transmission over the Internet is completely secure.
Accordingly, we cannot guarantee absolute security but continuously work to minimize risks and protect your information.
12. Children's Privacy
Our website is intended for individuals who are at least 18 years of age.
We do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child without appropriate parental or legal guardian consent, we will promptly delete such information.
If you believe that a child has provided us with personal information, please contact us immediately at:
13. Third-Party Links
Our website may contain links to external websites, applications, or services that are not operated by Oud Al Abraj.
Once you leave our website, this Privacy Policy no longer applies.
We encourage you to review the privacy policies of any third-party websites before providing them with your personal information.
We are not responsible for the privacy practices or content of external websites.
14. International Data Transfers
If you access our website from outside India, your information may be transferred to, processed, and stored on servers located in India or other countries where our trusted service providers operate.
By using our website, you consent to such transfers where permitted by applicable law.
We take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information during international data transfers.
15. Your Privacy Rights
Subject to applicable laws, including the Digital Personal Data Protection Act, 2023 (India) and other relevant privacy regulations, you may have the following rights:
- Right to access your personal information.
- Right to request correction of inaccurate or incomplete information.
- Right to request deletion of your personal information, subject to legal obligations.
- Right to withdraw your consent for marketing communications.
- Right to request a copy of the information we hold about you.
- Right to object to certain processing activities where permitted by law.
- Right to request restriction of processing in specific circumstances.
To exercise any of these rights, please contact us at:
Email: support@oud-al-abraj.shop
Please include "Privacy Request" in the subject line of your email.
We will respond to your request within a reasonable period in accordance with applicable law.
16. Changes to This Privacy Policy
Oud Al Abraj reserves the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our business practices, legal requirements, technology, or services.
When we make significant changes, we will update the "Effective Date" at the top of this page. Any revised Privacy Policy becomes effective immediately upon publication on our website unless otherwise stated.
We encourage you to review this page periodically to stay informed about how we collect, use, and protect your personal information.
Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of those changes.
17. Grievance Officer
In accordance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and other applicable laws in India, you may contact our Grievance Officer for any concerns related to your personal information or privacy.
Grievance Officer
Brand: Oud Al Abraj
Email: support@oud-al-abraj.shop
Phone: +91 9586452565
Website: www.oud-al-abraj.shop
We aim to acknowledge and respond to all privacy-related complaints and requests within 30 days of receiving them.
18. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us using the details below:
Oud Al Abraj
Website:
www.oud-al-abraj.shop
Customer Support Email:
support@oud-al-abraj.shop
Customer Support Number:
+91 9586452565
Business Hours:
Monday – Saturday
10:00 AM – 6:00 PM (IST)
For faster assistance, please include your Order ID (if applicable) when contacting our support team.
19. Compliance with Applicable Laws
Oud Al Abraj is committed to handling your personal information responsibly and in accordance with applicable privacy and consumer protection laws.
Our privacy practices are designed to comply, where applicable, with:
- Digital Personal Data Protection Act, 2023 (India)
- Information Technology Act, 2000 (India)
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- Consumer Protection Act, 2019 (India)
- Other applicable laws governing electronic commerce, data protection, and online transactions
If you access our website from outside India, you acknowledge that your information may be processed in accordance with Indian laws.
20. Your Consent
By using www.oud-al-abraj.shop, creating an account, subscribing to our communications, or placing an order with us, you acknowledge that:
- You have read and understood this Privacy Policy.
- You consent to the collection, use, storage, and sharing of your information as described in this Privacy Policy.
- The information you provide is accurate and belongs to you.
- You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian where permitted by law.
If you do not agree with any part of this Privacy Policy, please discontinue using our website and services.
21. Data Protection Commitment
At Oud Al Abraj, protecting your privacy is more than a legal obligation—it is a commitment to earning and maintaining your trust.
We continuously review and improve our security measures, internal processes, and privacy practices to ensure your personal information remains protected against unauthorized access, misuse, alteration, or disclosure.
Our goal is to provide you with a secure, transparent, and trustworthy shopping experience every time you visit our website.